Refund policy

The 14-day return policy applies, meaning you can request a refund within 14 days of receiving your item.

To be eligible for a return, the item you are returning must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need proof of purchase.

If you would like to initiate a return, please contact us at tabkohr@gmail.com. Please note that all returns must be sent to the following address: TORUS3D, obrt za dizajnerske daljetovac, vl. Andrej Šimleša, Tenja, Ulica Jure Kaštelana 56

If your return is accepted, you will receive instructions for returning the item and instructions on how and where to send the package. We will not accept returns of items for which you have not previously submitted a return request. Return costs are borne by the buyer, except in the case of an error in the shipping of TORUS3D (TABKO) or a defect in the product.

If you have any questions regarding returns, please feel free to contact us at tabkohr@gmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item, so that we can determine the problem and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom-made or custom-made items (such as custom-made or personalized), and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about an item, please feel free to contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to submit a request for a return of the item you received and then, once the request is accepted, make a new transaction and purchase a new item.

14-Day Right of Withdrawal Period for the European Union
Notwithstanding the above, if the goods are shipped to a country in the European Union, you have the right to cancel or request a refund for your order within 14 days without giving any reason or justification. As stated above, the item must be in the same condition as when you received it, unworn or undamaged, with tags attached and in its original packaging.

Refunds
We will notify you as soon as we have inspected the returned goods and let you know whether or not your refund has been approved. If approved, we will automatically refund your money to the original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund and for it to become available in your account.
If the amount is not available to you more than 15 days after we approve your refund, please contact us at tabkohr@gmail.com.